What you need for pass applications

General rules for ALL passes

Follow these guidelines before submitting your application. 

  • The name of the pass application/account name must match the name on the proof documents

  • You must provide full address details – including house number/name, street, postcode

  • Your photo must meet the acceptable photo guidelines below

  • You must provide your date of birth

Proof documents and details

Proof of identity documents we accept for all passes 

  • Birth certificate – scanned copy or photo of the certificate uploaded

  • Passport identifier – the 28 characters on the bottom line of your passport e.g. 1041211587GBR0205169F1604120

  • Driving licence number

  • NHS Medical Card  – scanned copy or photo of the card uploaded

  • NHS Medical Prescriptions – scanned copy or photo of the prescription uploaded

  • Any other official letter that states your date of birth

Unfortunately we can’t accept a letter confirming your National Insurance number as proof of identity, as it doesn’t state your date of birth.

Do not send us the original documents if applying by post – a photocopy is all we need.  All documents (originals and copies) are destroyed once the pass is ordered.

Acceptable Photograph Guidelines

Your photo must meet the following guidelines:

Your face should fill ¾ of the photo. You must be facing forward.

No hats, sunglasses or half selfies - we need to see your full face

Not too dark, no one else in the picture and no full body photos